How long will it take to pack my parcel?

I will always try to package your parcel quickly and get it on its way to you as soon as possible, same day if I can although most of my orders are posted within a few working days. During busy times such as Christmas this may take me a little longer but only by a day or two. You will receive an email notification letting you know that your order has been packed and is on its way.

 

What packing materials do you use?

I will reuse packaging materials wherever possible to minimise the amount of waste generated by Tinker Tray Play. I use tissue paper and stickers that can be recycled, and I buy degradable plastic envelopes. Your parcel may have a pre-loved look but it helps me minimise my environmental footprint. I will always package your order carefully, ensuring your items reach you securely.

 

What is the postage cost?

UK and international postage costs are automatically calculated according to the weight and destination of your order. You will be able to see the postage cost at checkout before you commit to buy. Parcels will be sent using Royal Mail second class post although I may use a courier if Royal Mail is not the best solution. This will be based upon the size and weight of your total order.

 

How long will it take for my parcel to arrive?

Royal Mail advise 3-5 working days for delivery of their UK second class post.

 

International parcels may take a little longer and timescales vary according to the destination of your order. Europe will take approximately one week, further afield one to two weeks.

 

What happens if my parcel doesn’t arrive or it arrives damaged?

If your parcel does not arrive or you receive damaged goods, please inform me as soon as possible and take a photograph of the damage so that this can be followed up with Royal Mail. I will arrange for a replacement item or a refund to be issued to you.