Store Policy
MY VISION FOR TINKER TRAY PLAY
I hope that Tinker Tray Play will provide you with an inspiring and extensive range of toys and open ended resources so that Tinker Tray Play becomes your first choice of supplier.
MY PROMISE TO YOU
​I am dedicated to providing high quality products at Tinker Tray Play. I offer a friendly, helpful service, and am always happy to answer questions about any of my products. All of your orders are packed and posted quickly and with great care to ensure your items reach you safely. My website is safe, secure, and easy to use and I can be contacted through the live chat or by email at any time, I will always respond promptly - due to time differences this may not be until morning time in the UK :)
ETHICAL STATEMENT
I am fair and honest and treat all of my customers and suppliers with respect. I take great care to describe each of my products accurately and use either the suppliers photographs or clear pictures that I have taken myself. I actively work to minimise my environmental footprint by reusing packing materials, and wherever possible buying materials that can be recycled or are degradable.
AFTER SALES SUPPORT
You are welcome to contact me with any after sale questions about your order. I will happily offer advice or help you resolve any issues.
SAFETY AND USAGE
All products have been chosen with safety in mind. Age recommendations have been given within the item description. It is for the adult and educational provider to risk assess resources and activities based upon the individual needs of the children who will use them. All play should be supervised by a responsible adult.
Tinker trays, treasure baskets and loose part play sets are by their very nature functional everyday household items, and as such will not all have a CE mark. The Toy Safety Directive lists an exclusion from the CE marking requirements for “products intended for use for educational purposes in schools and other pedagogical contexts under the surveillance of an adult instructor.” These products are not considered to be toys within the meaning of the Toy Safety Directive and therefore are exempt. I will detail whether or not an item has a CE mark in my product description.
BRAND PARTNERS
Tinker Tray Play has a number of brand partners whose products are listed on the Tinker Tray Play website. Orders are made and payments taken by Tinker Tray Play but the order is fulfilled and posted by the brand partner directly. The item description will make it very clear which items are sold by Tinker Tray Play directly and which are available from a brand partner.
Once payment has been received the order will be passed to the brand partner for processing. Their acknowledgement of the order forms a binding contract between the customer and the seller.
Commission payments to Tinker Tray Play will be deducted before the monies are forwarded to the brand partner (excluding the delivery costs). Commission payments are non-refundable.
If you have any concerns or complaints about an item that has been purchased from a brand partner please contact me in the first instance and I will provide you with contact details to speak with the brand partner directly.
If an item is to be returned, customers are responsible for the cost of any return postage, unless something different has been agreed between the brand partner and the customer.
If a refund is to be issued it will be made directly from the brand partner onto the original payment method.
It is the responsibility of the brand partner to ensure that their products meet all the relevant laws and regulations, including safety standards, and that their products are advertised in a true and accurate way.
Tinker Tray Play has the right to use brand partner photographs and text to advertise products and the website.
I reserve the right to reject or delete any brand partner listing that is not deemed to be suitable for the website.
I reserve the right to end a brand partner agreement at any time if I believe I have reasonable grounds to do so.
Tinker Tray Play sells only high quality products and expects a high standard of customer service from its brand partners. If you feel that any part of your customer experience was not as good as it could be please do let me know.
DATA PROTECTION & PRIVACY STATEMENT
I am committed to safeguarding the privacy of my customers. The information that I collect from you will always be held securely and never shared with a third party. Personal information is directly related to your purchase from Tinker Tray Play or to your registration for a Tinker Tray Play subscription, or any other information that you may choose to send me, for example a review. Reviews that are used on the website will remain on there indefinitely. Other information will be held for the required amount of time to satisfy all legal responsibilities and will then be deleted.
PAYMENT METHODS
- Credit / Debit Cards
- Paypal
If you are a school or nursery setting and would like to pay by invoice you can email your purchase order to me at tinkertrayplay@hotmail.com. I will then invoice you for your order and dispatch your items once payment has been made.
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PAYMENT PLAN - STORE TO DOOR IN FOUR
Did you know that you can pay in instalments for your items? In just four payments, over four months, the items will be yours! Pay a 25% deposit when you place your order then clear the balance with three more consecutive monthly payments of 25%. When the total is paid your order will be posted :)
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This is a great way to budget for those important dates and special occasions, or just to spread the cost over several paydays. Simply choose your items and place them in your basket, at checkout enter the code STORE2DOORIN4.
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You can add more items to your order too. Just add them to your basket, enter the code STORE2DOORIN4 again and pay the 25% deposit. Add a note to let me know you’d like me to include these new items in your current Store to Door order. The original payment dates will stand, the additional cost will be split over the number of remaining payments you have left. Or you can have two different Store to Door orders running concurrently if that better suits your budget.
This is a great way to reserve those special Christmas gifts too, before the rush sets in! Just remember my Christmas posting date is 1st December so all payments must be made before this to make sure your order arrives in time for the big day 🎄
Please note, prices cannot be changed to match any sales or promotions that may be made within your Store to Door order period.
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This offer cannot be used with Brand Partner products.